Gana's Terms & Conditions — fully in Bengali

Scope & Eligibility

These terms and conditions ("Terms") apply to the Gana platform and all its services. Gana is an internationally licensed online Sports Betting platform operated specifically for users in Bangladesh.

By accepting these terms, you confirm that:

• You are at least 18 years of age.
• Online betting is legally permitted in the country or region where you reside.
• You are using this platform voluntarily and at your own responsibility.
• You have read and agreed to these full Terms & Conditions.

Account Registration

One Account Policy

Each person may hold only one Gana account. If multiple accounts are found under the same person, all accounts will be suspended and all balances may be forfeited.

Accurate Information

During registration, you must provide accurate and truthful information:

• Full Name (as per National ID)
• Correct date of birth
• Active mobile number
• Correct Address

If incorrect information is provided or later found to be false, Gana reserves the right to suspend or terminate the account at any time.

Password Security

You are solely responsible for keeping your account password confidential. Do not share it with anyone. If you suspect unauthorized access, notify Gana Support immediately.

Age Verification & KYC

Gana strictly prohibits betting by minors (under 18). At any time, Gana may request one of the following documents to verify your age:

• National ID Card (NID)
• Passport
• Driving License
• Birth Registration Certificate

Withdrawals may be temporarily held if KYC (Know Your Customer) verification has not been completed. KYC is typically processed within 24 hours.

Deposits & Payments

Deposit Limit

Deposit Processing

Most deposits are credited to your account instantly. In rare cases due to technical issues, it may take up to 1 hour. If your deposit doesn't arrive, contact support with a screenshot of the transaction.

Gana does not charge any deposit fees. However, your mobile banking provider's own transfer charges may apply.

Withdrawal Policy

Withdrawal Conditions

The following conditions must be met to process a withdrawal:

1. KYC verification must be completed.
2. Withdrawals must be made via the same method used to deposit (same Mobile Pay/Nagad number).
3. Wagering requirements must be met before any bonus balance can be withdrawn.
4. Minimum withdrawal amount is ৳500.

Processing Time

Withdrawals are normally completed within 10–15 minutes. If a security review is required, it may take up to 24 hours.

Betting Rules

Bet Validity

For a bet to be valid:

• The bet slip must be successfully confirmed.
• The account must have a sufficient balance.
• The bet must be placed before the match starts (except for live betting).

If a Match is Cancelled or Abandoned

If a match is cancelled, postponed, or abandoned, the stake for the relevant bet will be refunded. For accumulator bets, the cancelled match will be treated as odds of 1.00.

Odds Changes

Once a bet is confirmed, the odds at the time of confirmation apply even if they change afterwards. However, if incorrect odds are displayed due to a technical error, Gana reserves the right to void that bet.

Maximum Win Limit

The maximum winnings from a single bet are capped at ৳10,00,000. Any amount above this requires approval from Gana management.

Bonuses & Promotions

Welcome Bonus

New members receive a 100% bonus on their first deposit (up to ৳5,000). To claim this bonus:

• A minimum deposit of ৳500 is required.
• A 10x wagering requirement must be met before any bonus balance can be withdrawn.
• Wagering must be completed within 30 days.

General Bonus Rules

• Multiple bonus claims from the same household or IP address are not allowed.
• The bonus can only be used for Sports Betting.
• Gana reserves the right to modify or cancel any promotion at any time.
• Accounts suspected of bonus abuse will be subject to investigation.

Prohibited Activities

The following activities are strictly prohibited on Gana and may result in account termination and legal action:

• Operating multiple accounts.
• Placing bets using automated bots or software.
• Placing bets based on match fixing or insider information.
• Engaging in bonus abuse or exploiting bonus strategies.
• Money laundering or using funds from illegal sources.
• Attempting to hack or gain unauthorized access to Gana's systems.
• Using another user's account.

If any such activity is detected, the account involved will be suspended immediately and all balances will be forfeited.

Responsible Gaming

Gana believes betting is for entertainment, not a means of income. We encourage all users to play responsibly.

Self-Control Tools

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days.
• Self-Exclusion: Deactivate your account temporarily or permanently.
• Bet Limit: Cap the maximum bet amount you can place within a given time period.

If you notice signs of problem gaming, contact our Responsible Gaming Page view or contact Support.

Account Closure & Suspension

At the user's request

You can close your account at any time. Please withdraw any remaining balance before doing so. Closing your account will cancel all unused bonuses.

From Gana

Gana may suspend or terminate an account under the following circumstances:

• If a breach of terms is detected.
• If fraud or suspicious activity is detected.
• In the event of a security threat.
• For legal or regulatory reasons.

If an account is suspended, Gana will notify the user of the reason via email or SMS.

Privacy & Data Protection

Gana is committed to protecting your personal information. We use SSL encryption and modern security technology to keep your data safe.

We use your information to:

• For account verification and management.
• For payment processing purposes.
• For legal and regulatory compliance.
• To provide customer support.

We never sell your data or share it with unauthorized third parties . For more details, please see our Privacy Policy Read.

Changes & Updates

Gana reserves the right to update these Terms & Conditions at any time. When changes are made, we will:

• The last updated date will be noted on this page.
• Members will be notified via their registered email or SMS.
• You'll see a notification after logging in for any important changes.

Continued use of the platform after any changes will be considered your acceptance of the updated terms.