Gana's Privacy Policy — Your data is safe with us

Introduction

Gana ("we", "us") is an online Sports Betting platform serving users in Bangladesh. We believe your privacy is a fundamental right, and we handle all your personal information with the utmost care.

This Privacy Policy ("Policy") applies to the Gana website, mobile app, and all associated services. It explains what information we collect, why we collect it, how we use it, and how we keep your data secure.

By creating an account on Gana or using the platform, you agree to the terms of this Privacy Policy. If you object to any of these terms, please stop using the platform and contact us.

What information we collect

Straight from you

During registration and use of the platform, we collect the following information:

• Full name & date of birth
• Mobile number & email address (if applicable)
• Home address
• National ID or passport number (for KYC verification)
• Payment details (Mobile Pay/Nagad number — for transactions only)

Automatically Collected Information

The following technical information is collected automatically while you use the platform:

How your information is used

Gana uses your information for the following purposes:

• Account Management: Confirming registration, enabling login, and keeping your account secure.
• Service Delivery: Betting, payment processing, and withdrawal of winnings.
• KYC verification: Verifying age and identity to maintain platform security.
• Customer Support: Responding to your complaints and inquiries.
• Fraud Prevention: Detecting multiple accounts or suspicious activity.
• Legal Compliance: To meet regulatory and compliance requirements.
• Service Improvement: Analyzed to improve the overall user experience.

Data Storage & Retention

Retention Period

We retain your information in accordance with the following policy:

• All data is retained for as long as your account remains active.
• After account closure, certain data may be retained for up to 5 years due to legal obligations.
• Transaction records are retained for up to 7 years in accordance with financial regulations.
• KYC documents are retained in accordance with regulatory requirements.

Data Storage

Your data is stored in secure, internationally certified data centers. All servers comply with ISO 27001 security standards.

Sharing Data with Third Parties

Gana does not generally share your information with third parties. However, limited disclosure may occur in the following circumstances:

• Payment Providers: Mobile Pay, Nagad, and others — only the information necessary to process transactions.
• Legal Authority: Upon a valid court order or lawful request from a regulatory authority.
• Technology Partners: For platform operations — under strict confidentiality agreements.

All parties we share data with are required to adhere to the same standard of privacy protection.

Cookie Policy

Gana's website and app use cookies. Cookies are small text files stored in your browser that help the platform deliver a better experience.

Cookies We Use

• Essential cookies: For login sessions and security — the platform cannot function without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics cookies: To understand how the platform is used — fully anonymized data.

You can disable non-essential cookies at any time through your browser settings. However, this may limit some features.

Your Data Rights

You have the following rights on Gana:

• Right to Know: You can request to know what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of any data held beyond legal obligations.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data portability: You can request a copy of your data in a standard, portable format.
• Right to Lodge a Complaint: If you have any concerns, you can file a complaint directly with Gana or the relevant regulatory authority.

To exercise these rights support@gana.runto send us an email. We will respond to your request within 30 days.

Children's Privacy

Gana is strictly for individuals aged 18 and above. We do not knowingly collect information from minors.

If a minor has accidentally created an account and we become aware of it:

• The account will be closed immediately.
• All collected data will be permanently deleted.
• Parents or guardians will be notified if necessary.

Security Measures

Gana uses industry-standard technology to keep your information secure:

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall protection: Prevention of unauthorized access.
• Regular Security Audits: Regular audits conducted by independent third parties.
• Staff Training: Only authorized personnel can access data on a need-to-know basis.

Please note, however, that no transmission over the internet can be guaranteed to be completely secure. You also need to stay vigilant — never share your password and always keep your device safe.

Policy Updates

Gana may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the date at the top of this page.
• We will notify you by SMS or email of any significant changes.
• We will display a notification when you log in.

Continued use of Gana after any changes takes effect constitutes acceptance of the updated Policy.

Get in Touch

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@gana.run
• Support Hours: 24 hours a day, 7 days a week
• Response time: Typically within 24 hours

When submitting a privacy request, please include your registered mobile number and identity verification details so we can assist you promptly.