What is Responsible Gambling?
Responsible gaming is a mindset — one that treats betting as entertainment, not an addiction or a source of income. Gana believes that gaming is only enjoyable when it's controlled, mindful, and planned.
Online Sports Betting has become a popular form of entertainment for many people in Bangladesh. Placing a few bets during the cricket, football, or kabaddi season is perfectly normal for a lot of fans. But Gana's responsible gaming mission is to make sure that fun never turns into a problem.
Gana is more than just a betting platform — we genuinely care about our users' overall well-being. Every tool, every policy, and every support system we've built is designed to keep you safe.
Remember: betting is for entertainment. Betting more to recover losses goes against everything responsible gaming stands for.
Build healthy betting habits
The first step to responsible gaming is having a clear plan. Keep the following in mind before you play on Gana:
1
Set Your Budget in Advance
Decide in advance how much you're willing to spend on betting each week or month. Set a budget you can afford to lose without it affecting your daily life. Never bet with money set aside for rent, groceries, or household expenses.
2
Stick to Time Limits
Betting for hours on end isn't healthy. Set a daily limit for how long you play and use Gana's session timer. Take breaks and spend time with your family.
3
Don't Make Decisions on Impulse
Chasing losses with bigger bets is one of the most dangerous habits you can develop. If you're on a losing streak, step away, clear your head, and come back with a calm mind before making your next move.
4
Don't let betting be your only form of entertainment
Betting shouldn't be your only source of enjoyment in life. Keep a healthy balance with family, friends, and hobbies. Betting is just a small part of your life.
5
Winning Isn't Everything
Winning and losing are both part of betting. It's fine to feel excited after a win, but don't let that excitement push you into bigger bets and bigger losses. Set aside a portion of your winnings.
Signs of Problem Betting
We don't always notice when recreational betting starts turning into a problem. Watch out for these signs in yourself:
- Spending beyond your budget on betting and feeling regret afterwards.
- Betting more to try to recover lost money.
- Feeling restless, irritable, or lonely when not betting.
- Hiding your betting from family or friends, or lying about it.
- Skipping meals, sleep, or work to bet.
- Repeatedly trying to stop betting but failing every time.
- Betting with borrowed or loaned money.
- Having betting on your mind constantly.
If any one or more of these signs apply to you, it may be a signal of problematic betting. Don't wait — talk to Gana's support team today.
Self-Assess
Ask yourself the following questions and answer them honestly. This isn't a diagnosis — it's a chance to understand your own habits.
1Have you spent more than your budget in the past month?
2Do you feel the urge to place another bet immediately after a loss?
3Have you ever lied to your family about your betting?
4Have you tried to cut back or stop betting but couldn't?
5Is betting affecting your work, studies, or relationships?
6Have you ever borrowed money or gone into debt to place bets?
If you answered "yes" to more than 3 questions, please reach out to Gana's support team. We're here to help.
How to Get Help
Admitting there's a problem and asking for help takes courage. Gana is here for you. Follow the steps below:
Direct Support via Gana
- Log in to your account and enable deposit limits or self-exclusion from the "Responsible Gaming" settings.
- Chat with our support team via live chat — completely confidential.
- Email us: support@gana.run — with the subject line "Responsible Gaming".
Immediate Action
If you feel you need a break right now:
Gana's Support Team 24 hours, 7 days Here for you whenever you need us. Don't wait — reach out at any time.
The Role of Family & Friends
Sometimes family members or friends are the first to notice when someone is struggling. If you think someone close to you may have a problem with betting:
- Approach the conversation with empathy, not anger or judgment.
- Listen carefully to how they're feeling and what they're going through.
- Encourage seeking help — never force it.
- You can also reach out to the Gana support team directly for guidance.
Family support is the greatest strength in overcoming a problem. Gana also provides assistance to family members.
Minor Protection
No one under 18 is permitted to open an account or place bets on Gana. This is one of our strictest policies.
How we ensure
- Date of birth is verified at registration.
- A national ID is required for the KYC process.
- Suspicious accounts are suspended immediately.
What Parents Should Do
- Use a password or PIN on your device.
- Keep your Gana account details away from your children.
- Have an open conversation with your children about online betting.
If a minor has accidentally created an account, please contact us support@gana.runto let us know. We will take immediate action.
Gana's Commitment to Responsible Gambling
Gana is more than a business — we are committed to the well-being of our users. Here are our commitments to ensuring responsible gambling:
- Providing every user with free and easy access to our protection tools.
- Automatically alerting users when signs of problematic betting are detected.
- Keeping the support team specially trained on responsible gaming practices.
- Self-exclusion requests are processed immediately.
- Never encourage a minor or a problem user to place bets.
- Regularly reviewing our policies to add stronger protection measures.
Gana's goal is to build a platform where every player Safely, happily, and in control You can enjoy the entertainment.